Friday, January 28, 2011

Bluegrass Family Health Singlesource


Bluegrass Family Health SingleSource network provider information can be found on this website. Employees do NOT have a username and password for this site and can only search for network providers. Employees can also call 1-800-787-2680 for information on approved providers.

Clinical Notes w/David Hanna

Across Bluegrass, from the out-patient clinics to the hospital and even at Oakwood, our protocols for assessing and managing suicidal ideation and behavior are under review. In part, this effort is driven by Joint Commission’s National Patient Safety Goal to “Identify individuals at risk for suicide”. Whenever Joint Commission gets involved, we all know that a documentation trail can’t be too far behind. However, working with Aaron Dowdell and his Clinical Leadership Committee’s team on suicide assessment, with David Susman and David Riggsby at the hospital, and with David Lanier at Oakwood, I’ve been impressed by the clinical knowledge going into this work. Here are some observations:

·Suicide risk, even high or critical risk, does not require that the client be voicing suicidal ideation. The presence of risk factors, such as psychiatric diagnosis, chronic pain, history of previous attempts, etc. can be sufficient for a clinical judgment of elevated risk.
·The involvement of collateral sources of information is especially important when risk may be high and we do not know the client well. Staff conducting 202A or jail triage evaluations or working in the Central Triage Unit (CTC) should not hesitate to contact available collateral sources if any question exists as to the client’s risk.
·The use of a checklist or form cannot substitute for a sensitive clinical interview and intervention. I’m grateful to David Susman for passing on to me an interesting discussion from the American Association of Suicidology’s listserv. Although forms and checklists may help clinicians remember all the points that need to be covered in an assessment, the completion of a form should never control the clinical interaction.

·“No suicide contracts” have no demonstrated benefit in preventing suicides, but they may be useful as a clinical tool for evaluating the client’s level of intent and sense of control.
·Although some groups are not ordinarily considered at elevated risk for suicide, ultimately the assessment has to take into account the unique circumstances and characteristics of the client’s life. For example, David Lanier at Oakwood has been looking into assessment and management of suicide risk with residents with intellectual disabilities (not usually considered at high risk) who also have co-morbid psychiatric disorders.
·The relationship between suicide attempts and suicide completions is complex. Some researchers estimate that a ration of 300:1 exists for suicide attempts to completions and individuals who attempt suicide unsuccessfully are at greater risk for a fatal attempt later. However, most completed suicides occur on the first attempt, often with little or no warning to family or friends.

In the coming months, I hope that this column will become a place to share information and ideas across our organization. I would like to hear your comments and questions. In the meantime, I’ve posted a couple of articles related to the assessment and management of suicide on the H drive in the folder “Chief Clinical Officer – MH & SA” in the folder labeled “Suicide”.

Shared Living - It Changes Lives!

An Exciting New Pilot Program of Bluegrass IDD Services

A new residential support model is currently being piloted by Bluegrass for individuals receiving Supports for Community Living (SCL) waiver services. This is an exciting opportunity to develop a plan of support for each person that is truly unique and individualized. Its purpose is to assist people to lead meaningful, enriched and self-determined lifestyles. Shared Living is a model that is successfully being used by providers across the country in supporting individuals with developmental disabilities.

The concept is simple. Identify an individual receiving SCL waiver services that desires to live in a particular home environment. The case manager and interdisciplinary team complete a thorough assessment of the person’s interests, dreams, and support needs. Then, the IDD management team uses that information to recruit a person or family to provide the home in the community. The carefully selected person or family enters into a contract with Bluegrass and receives a stipend for the support and supervision provided, along with reimbursement for room and board expenses.

In this arrangement, the person becomes a member of a family and is afforded the opportunity to be a fully participating member of the community at large. Their supports can be more flexible and personalized in this setting, and it allows them to develop meaningful relationships in the community, outside the typical program setting relationships.

Persons chosen to contract to provide this support may be a family, couple, or single person. They receive training and monitoring from Bluegrass in order to provide a safe and caring home environment. They assist the individual in learning daily living skills, meeting personal care needs, attending medical appointments, and participating in chosen community activities. They are required to follow all SCL waiver regulations and policies established by Bluegrass.

Participants and contractors are currently being identified. Any staff person not employed in an IDD Direct Care position can be considered for this opportunity, while maintaining their current position. This is a unique opportunity to effect positive change in another person’s life – a person with a developmental disability. There are countless examples of how this support has helped people realize their dreams and opened doors for them to experience the world in new ways. Watch for more information coming to your local office.

Performance Improvement at Bluegrass


Performance Improvement at Bluegrass is an ongoing challenge. We never arrive. There is always something we can try to do even better. Sometime we identify an issue, sometimes folks from outside the organization identify an issue but we are dedicated to providing the highest quality services to the folks who come to us.

At ESH, the focus is on the customer and who is one of the customers? You! The ESH CARES initiative (Courteous, Attentive, Respectful, Enthusiastic and Safe) has a goal to improve service to each other and those outside the hospital. Efforts around ESH are directed toward improving performance in a variety of areas to reach this goal.

Oakwood is in substantial compliance with a view to maintaining their success. Much of this success is measured by compliance with the 652 measures of their Clinical Services Review. Their goal is 90% on all measures! PI committees across the campus are utilizing data from the CSR to make improvements in the services delivered to residents. Specifically, they are focusing on a 10% decrease in restraints, peer to peer aggression and substantiated cases of abuse.

The Joint Commission is coming! Not tomorrow but next year. It’s just around the corner. I know it’s hard to believe. Outpatient is schedule for a visit from our accrediting body anytime after January 1, 2011. A Periodic Progress Review was just completed looking at our compliance with the over 2000 (2015, to be exact) standards and element of performance. There will be lots of things to address during the remainder of 2010 but communication, education on abuse, neglect and exploitation, and of course – treatment plans J will be included.

Performance Improvement involves us all. Look around you. What do you see that could be better? What can you do to make it better?